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When I pulled up the manager apologized and said they would be giving me the flat bread and even offered me free hash browns. Keep in mind the image on the coupon was of an English muffin. I asked if I could get something else, and she said no she had already put it into the system. She said that since I had a coupon I had no choice. I asked if there were other options as I would have preferred a flat bread.

When I asked what my options were she said she was giving me a croissant. 99 breakfast sandwich when I went through the driving thru this morning. A large fire in June last year at a substation in the capital of San Juan left hundreds of thousands of clients without power.Don’t send out coupons if you are going to treat customers who redeem them like second rate citizens. Prior to Hurricane Maria, a fire at another power plant sparked an island-wide blackout in September 2016.

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In addition, a series of strong earthquakes that hit southern Puerto Rico in late 2019 and early 2020 damaged the Costa Sur plant and other infrastructure. Emergency repairs were made at the time, but reconstruction projects have yet to start. The utility has long struggled with corruption, mismanagement and a lack of investment in the electric grid, which Hurricane Maria razed in 2017.

The outage comes as Puerto Rico’s Electric Power Company tries to emerge from a bankruptcy-like process and restructure some $9 billion in debt. When asked several times whether maintenance on the circuit breaker was delayed, the company’s CEO said, “We are not going to speculate.” Stensby said independent third parties would be responsible for the investigation and the structural testing and engineering design to rebuild the damaged area. It was not immediately known what maintenance, if any, Luma had performed on the circuit breaker once it took over operations of Puerto Rico’s transmission and distribution last June. She said equipment at the power plant where the fire occurred dates from 1969 to the mid-1970s, although she declined to provide details including maintenance records on the failed circuit breaker, saying it would be taken out of context. Shay Bahramirad, an engineering vice president, said a third party will look into the failure of the circuit breaker, noting that the blackout occurred 19 seconds after the initial fault was recorded. Gary Soto, director of Luma project system operations, said another outage occurred just days after the blackout that affected 25% of customers due to a new failure at another power plant involving a boiler that crews had recently repaired. The outage snarled traffic, shuttered businesses and forced some people to sleep outdoors given the heat.Ĭustomers angry over the extended outage noted they have been hit with recent increases in their power bills, and people complained the blackout damaged electrical appliances and forced them to throw out groceries as the island struggles to emerge from a more than decade-long economic crisis.

The blackout outraged and worried many on the island of 3.2 million people, including those who cannot afford generators and have medical conditions including diabetes and respiratory issues that depend on electricity for their treatments.